We are Customer Experience (CX) Specialists

We are passionate about customer experience, and enjoy listening to the voice of the customer, mapping out their experiences and getting to the root cause of any pain points.

We can help you truly listen to, understand and act upon the voice of your customers.

Text Analytics: Ipiphany(TM) Cognitive Analysis

For text analytics we have partnered with Touchpoint Group, and utilise their IpiphanyTM software. This uses proprietary i3 technology to apply natural language understanding, machine learning and cognitive computing to get to root cause and discover actionable insights hidden within unstructured text and communications.